Returns & Exchanges

At DUIB, every piece is made with intention. We want you to be confident in your order and satisfied with the quality and fit of your gear.

Size Exchanges

Need a different size? We offer one size exchange per eligible item within 30 days of delivery.

To qualify for an exchange:

• Items must be unworn, unwashed, and in original condition.

• Original tags and labels must remain attached.

• Items must be free from stains, odors, pet hair, damage, or other signs of wear.

• Exchange requests must be submitted within 30 days of delivery.

• Customers are responsible for return shipping costs.

• Exchanges are subject to product and size availability.

Once your returned item has been received and approved, your replacement will be processed. Please allow additional production and shipping time for replacement items.

Only one size exchange is permitted per item.

We strongly recommend reviewing the size guide provided on each product page before placing your order.

Returns

Because DUIB products are produced to order, we do not offer refunds for buyer's remorse, change of mind, or incorrect size selection.

Eligible unworn and unwashed merchandise may be returned within 30 days of delivery for DUIB store credit.

Original shipping charges and return shipping costs are non-refundable.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products.

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us within 14 days of delivery.

Include:

• Your order number

• A description of the issue

• Clear photos showing the problem

Once verified, we will arrange a replacement at no additional cost to you.

Please do not return a damaged or defective item unless instructed to do so by DUIB.

Non-Returnable Items

We cannot accept returns or exchanges for:

• Items that have been worn or washed

• Items with stains, odors, pet hair, damage, or signs of wear

• Items without original tags or labels

• Final-sale or clearance merchandise

• Gift cards

• Items returned outside the applicable return or exchange period

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address provided at checkout, additional shipping charges may be required to resend the order.

Order Changes & Cancellations

Because orders may enter production shortly after they are placed, changes and cancellations cannot be guaranteed.

Contact DUIB as soon as possible if you need to change or cancel an order. If production has already begun, the order may no longer be eligible for cancellation.

Start a Return or Exchange

To request a return, size exchange, or report an order issue, contact DUIB customer support and include your order number and the reason for your request.

Return instructions must be provided by DUIB before merchandise is sent back. Items returned without prior authorization may not be accepted.

DUIB reserves the right to determine whether returned merchandise meets the requirements of this policy.